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Shipping Policy

When Will Your Order Be Shipped?

For orders shipping to the U.S., you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.

  • If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
  • If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
  • For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance. For more information on international orders. Visit our Swisswatchgallery.com page.

    Shipping to Alternate Addresses

    If you will not be home to sign for your order, Swiss Watch Gallery can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

    If you cannot be available, or have someone else available to sign for your package, you can have it shipped to a local hold for pick up location so that you can sign for and pick it up at your leisure. To schedule a hold for pick up, contact a diamond and jewelry consultant.

    Delivery Details

    Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket. If available, we provide the option to expedite your order with a faster shipping method for a small fee.

    Free Shipping

    Swiss Watch Gallery orders are shipped with the reliability and accountability of UPS or USPS shipping. For insurance reasons, a signature is required for shipments of $1,000 or more, regardless of any signed waivers you may have with our carrier.

    Shipping Options

    FedEx All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.

    Signature requirements for delivery:

  • For orders totaling $1,000 or more, a signature is required, regardless
  • For orders under $1,000, our carrier may require a signature.
  • If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 949-364-2500 and a Jewelry consultant will arrange this for you.
  • Shipment Of Jewelry

    Each item will be placed in either a soft blue fabric pouch or jewelry box tucked inside the distinctive Swiss Watch Gallery gift box.

    Shipment of Diamonds And Set Rings

    All loose diamonds and custom engagement rings will be delivered via FedEx Priority Overnight(r). When you receive your loose diamond or built ring it will be presented in a ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.