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Exchange Policy

You may exchange merchandise purchased at Swiss Watch Gallery if it meets the guidelines below.

Important: If you have any reason you are unsatisfied with your purchase, please contact Swiss Watch Gallery immediately by phone (949-364-2500) or e-mail info@swisswatchgallery.com

  • Swiss Watch Gallery provides a 7 day, no-questions-asked, exchange on all products and services purchased of equal or higher value items, except Special Custom Order items.
  • Exchanges are ONLY applicable if the original tag remains intact on the product in question. Our Quality Assurance department will review the returned item/s. Any items that show signs of wear or have been altered, resized (by a jeweler other than Swiss Watch Gallery), or damaged cannot be accepted for exchange.
  • Exchange requests made AFTER 10 days from original purchase date will NOT be honored. NO EXCEPTIONS.
  • Items in the "Special Offers" category are final and non-exchangeable. All sales for these items are final.
  • If you wish to cancel or changed your mind about Special Custom Order items, you will be charged a 35-50% restocking fee, as well as shipping charges & insurance fee.
  • Upon receiving the goods in question Swiss Watch Gallery will ONLY open the package IF an RMA number is clearly printed on the top of the package, and will ONLY do so under video surveillance to ensure that each 'said' item has been returned. If no RMA number is printed, the package will be returned unopened to the sender and any additional shipping costs for returns will be charged to the customer.
  • Remember, Swiss Watch Gallery items cannot be returned in person to any retail location. All returns must be made through US postal service, FedEx, or UPS only. Securely pack the merchandise and remember to insure your package. Please keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
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    The following terms must be met if you wish to exchange any product:

  • The exchange must be made within 7 days from original purchase date.
  • The products must be exchanged in new resalable condition.
  • The original security tag must remain attached.
  • You must pay all return shipping expenses & insurance.
  • Display the RMA number prominently on the outside of the box.
  • Upon receipt of the returned merchandise in good order in accordance with the above and within 7 days of purchase date, we will issue the appropriate credit, not including the shipping, insurance and restocking fee.