You may exchange merchandise purchased at Swiss Watch Gallery if it meets the
Important: If you have any reason you are unsatisfied with your purchase,
please contact Swiss Watch Gallery immediately by phone (949-364-2500) or
Swiss Watch Gallery provides a 7 day, no-questions-asked, exchange on all
products and services purchased of equal or higher value items, except
Special Custom Order items.
Exchanges are ONLY applicable if the original tag remains
intact on the product in question. Our Quality Assurance department will
review the returned item/s. Any items that show signs of wear or have been
altered, resized (by a jeweler other than Swiss Watch Gallery), or damaged
cannot be accepted for exchange.
Exchange requests made AFTER 10 days from original purchase date will
NOT be honored. NO EXCEPTIONS.
Items in the "Special Offers" category are final and
non-exchangeable. All sales for these items are final.
If you wish to cancel or changed your mind about Special Custom
Order items, you will be charged a 35-50% restocking fee, as well as
shipping charges & insurance fee.
Upon receiving the goods in question Swiss Watch Gallery will ONLY
open the package IF an RMA number is clearly printed on the top of the
package, and will ONLY do so under video surveillance to ensure that each
'said' item has been returned. If no RMA number is printed, the package will
be returned unopened to the sender and any additional shipping costs for
returns will be charged to the customer.
Remember, Swiss Watch Gallery items cannot be returned in person to any
retail location. All returns must be made through US postal service, FedEx,
or UPS only. Securely pack the merchandise and remember to insure your
package. Please keep the tracking number and relevant details, in the rare
case that the package is lost or misplaced.
The following terms must be met if you wish to exchange any product:
The exchange must be made within 7 days from original purchase date.
The products must be exchanged in new resalable condition.
The original security tag must remain attached.
You must pay all return shipping expenses & insurance.
Display the RMA number prominently on the outside of the box.
Upon receipt of the returned merchandise in good order in accordance with
the above and within 7 days of purchase date, we will issue the appropriate
credit, not including the shipping, insurance and restocking fee.